Shipping and costs

Vision Group AGShipping Service agents

Our delivery partners GLS and DHL

Our regular delivery partners are GLS and DHL. If you are not at home, the  courier will leave a notification card indicating where the nearest  shop is. Your package will be dropped off there for you to collect. The package collection points are normally open until 20:00 and some are also open on Sunday.

Shipping costs and Delivery Area

Shipping Costs

Shipping costs to France:
DHL: 8,10 EUR
GLS - Parcel: 6,60 EUR

Delivery Area

Delivery within France, Austria, Germany, Belgium, Luxembourg and the Netherlands.

Damaged goods

Even with the greatest care, parcels may be damaged. Of course we will always reimburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.

Returns

If you want to use your right of revocation. Please note the special paragraph in the teachings of revocation. Returning merchandise without notification is not a true use of the right of revocation.
Please inform us by email or phone (0800 945 053) prior to shipping your items back.
Your return shipping address:

Vision Group AG
c/o Columbus.net GmbH
Robert-Gerwig-Straße 35
78315 Radolfzell am Bodensee

We thank you for your cooperation.